Destinations and shipping origin

Orders ship from Hefei City, Anhui Province, China, using our business address listed below as the shipping origin. Available delivery countries and shipping methods are displayed at checkout. If your address is not supported at checkout, contact us before placing an order.

Processing time

Orders are normally processed within 1–3 business days after payment is confirmed. Processing time is separate from transit time. Business days for processing exclude Saturdays, Sundays, and public holidays in China.

Any additional production or preorder lead time will be displayed on the product page before purchase. If we cannot dispatch within the stated processing period, we will contact you with an updated estimate and available options, including cancellation before dispatch.

Estimated delivery time

Standard delivery is estimated at 7–12 business days after dispatch. Combined with processing, the typical estimate is 8–15 business days from payment confirmation. Transit business days follow the destination carrier’s operating schedule and exclude applicable holidays.

These are estimates rather than guaranteed arrival dates. Customs inspections, severe weather, holidays, and carrier disruptions can cause delays. Any destination-specific estimate displayed at checkout takes precedence for that shipment.

Shipping fees and import charges

Shipping fees are calculated at checkout based on your destination and available shipping method. Review the total before payment. There is no general free-shipping threshold unless a specific offer is displayed before purchase.

For international deliveries, customs duties or import taxes may be charged by the destination authority. Charges collected by us are shown at checkout; charges not collected at checkout may be payable to customs or the carrier. Contact us before ordering if you need clarification.

Tracking and address changes

After dispatch, we send shipping confirmation and tracking information to the email used at checkout. Carrier tracking may take time to show the first scan.

Please check your delivery address before payment. Email us promptly for a correction; changes can be made only if fulfillment has not progressed too far. We do not charge a cancellation fee.

Delayed, lost, or delivered but missing parcels

Contact service@pondppw.com if your parcel has not arrived within the estimate, tracking has stopped updating, or a delivered parcel cannot be located. Include your order number and tracking details. We will investigate with the carrier and keep you informed.

A delivered tracking status does not automatically close your claim. If a parcel is confirmed lost or cannot be delivered because of our error, we will arrange a replacement or refund at no additional cost. Where an address supplied incorrectly causes a return, we will explain any actual redelivery cost before asking you to accept it. No additional charge is applied without your agreement.