pondppw™ is owned and operated by Hefei Ranrui E-Commerce Co., Ltd.. Owner: Zhao Qinggui. Our complete business address and contact details are shown below.

Orders ship from Hefei City, Anhui Province, China. Supported destinations and available shipping methods appear at checkout.

Processing normally takes 1–3 business days after payment confirmation. Standard delivery is estimated at 7–12 business days after dispatch, or typically 8–15 business days including processing. Any destination-specific estimate or production lead time shown before purchase applies to that order.

Shipping fees are calculated at checkout. There is no general free-shipping threshold unless an offer is displayed before purchase. Destination import charges may apply where not collected at checkout.

Use the tracking link in your shipping confirmation email. Contact service@pondppw.com if the parcel is overdue, tracking stalls, or a delivered parcel is missing; we will investigate with the carrier.

Contact us promptly. We can cancel without a fee before fulfillment begins. Once fulfillment has begun, we will check whether it can be stopped; otherwise the return process applies after delivery.

Request an eligible return within 30 calendar days after delivery. Preference-based returns must be unused, in original condition, and include original packaging and supplied components. Email us for instructions and send an approved return within 14 calendar days.

Returns go to our company address in China shown below. Customers pay preference-based return postage. We provide an appropriate solution at no additional cost for damaged, defective, incorrect, or materially misdescribed items, including required return shipping. There is no restocking fee.

Approved refunds are issued to the original payment method within 5–10 business days after return receipt and inspection, or after approval if no return is needed. Cancellation refunds are issued within 5–10 business days of approval. Payment providers may take additional time to post the credit.

Use the payment methods actually displayed at checkout. Availability depends on your location and the providers enabled for the store.

Check each product’s age guidance and safety warnings. Sharp edges, blades, small parts, inks, and adhesives require appropriate handling. Do not treat an item as a toy unless the listing expressly describes it as one.

Customer service hours are 8:00–17:00, China Standard Time (UTC+8). Email service@pondppw.com or call +86 15794975008.